Privacy Policy

Last Updated: 28 July 2025

One Journey Away (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect the personal data you provide through our website and services.

1. What Information We Collect

We may collect the following personal information when you visit our website or use our services:

  • Name

  • Email address

  • Travel information and preferences (when submitting a personalised travel itinerary request)

  • Any details you provide in contact forms or email communication

  • Payment reference or confirmation (we do not collect or store full payment card details)

  • Website usage data through cookies and analytics tools

2. How We Collect Your Data

We collect data in the following ways:

  • When you submit a personalised travel itinerary intake form

  • When you sign up for our newsletter

  • When you contact us directly via email

  • Automatically, through website analytics and cookies

3. Use of Squarespace, Google Forms, Google Analytics, Stripe & Other Third-Party Tools

Our website and services rely on third-party platforms to operate efficiently and securely. These services may collect and process limited personal data on our behalf:

  • Squarespace – Our website platform. It may collect anonymised visitor data such as IP addresses, browser type, and referring URLs.

  • Google Forms – Used to collect your responses for our personalised travel itinerary services. Your information is stored securely in Google Workspace and is only accessible to us.

  • Google Analytics – Collects anonymous website usage data (e.g., pages visited, time spent on site). This helps us improve the user experience.

  • Stripe – Our secure payment processor. When you make a payment, Stripe collects your payment details (such as card number or billing info). We do not have access to your full card details. Stripe processes this data in accordance with their privacy policy.

  • Mailchimp (or similar email tool) – Used for email communications if you opt in to receive updates or newsletters.

Each of these providers processes your data in accordance with their own privacy policies and is committed to data protection compliance, including UK GDPR.

You can view their privacy policies here:

4. How We Use Your Data

We use your data to:

  • Deliver our personalised travel itinerary service

  • Respond to enquiries or support requests

  • Send marketing emails if you’ve opted in

  • Analyse website performance and improve our content

  • Comply with legal obligations

5. Legal Basis for Processing

Under UK GDPR, our legal bases for collecting and processing your personal data may include:

  • Performance of a contract – e.g., fulfilling your personalised travel itinerary request

  • Consent – e.g., sending newsletters or collecting data through optional cookies

  • Legitimate interests – e.g., improving our site and understanding user behaviour

6. Data Retention

We retain your personal information for no longer than necessary. Personalised travel itinerary form data is generally retained for up to 3 years from the date of service, unless a longer retention is required for legal or record-keeping reasons.

You may request that we delete your data sooner (see section 8 below).

7. Your Data Rights

You have rights under UK GDPR including:

  • Accessing your personal data

  • Requesting corrections

  • Requesting erasure (“the right to be forgotten”)

  • Objecting to or restricting processing

  • Withdrawing consent (where applicable)

  • Lodging a complaint with the ICO

You can exercise your rights by contacting us at hello@onejourneyaway.com. For more info, visit www.ico.org.uk.

8. How We Protect Your Data

We take security seriously. Your data is protected through secure platforms (Squarespace, Google, Stripe, and Mailchimp), access controls, and strong password policies. We never sell your data to third parties.

9. Cookies

We use cookies to:

  • Understand visitor behaviour through Google Analytics

  • Improve your browsing experience

  • Remember preferences (if applicable)

You can manage or disable cookies in your browser settings. By continuing to use our website, you consent to the use of these cookies unless otherwise stated.

10. Changes to This Privacy Policy

We may update this policy periodically. Any significant changes will be posted here, and where appropriate, we may notify you via email.

11. Contact Us

If you have any questions or concerns about your personal data or this policy, contact hello@onejourneyaway.com.